Shipping Policy
Because Viable Herbal Solutions manufactures all of our own products, it is very rare for us to be "Out of Stock" on any of the items listed in our website or product catalogs. However, please allow up to two days for order processing as we make all of our products to order. (A Customer Service Representative will contact you if there will be any delay with your order).
The following is a basic guideline to our standard shipping timetable:
- Orders placed on any business day will be shipped within 2-4 business days.
- Orders placed on Saturdays, Sundays, or Holidays will be processed the next business day and shipped within 2-4 business days.
- UPS orders must be received by 7:00 am EST Monday through Friday in order to be shipped the same day. If orders for UPS shipping are placed after that time, the order will be shipped before the end of the next business day.
- Please Note: UPS does not count Saturday as a delivery business day. If your UPS shipping method will result in delivery on a Monday, and you want it to be delivered on Saturday, you must call to place your order with a customer service representative and ask for Saturday delivery on your order. An additional $15 fee applies.
UPS Delivery Timeline
| Day Ordered |
Day Delivered by UPS Method
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3-Day
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2-Day Air
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Overnight
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| Sunday |
Thursday
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Wednesday
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Tuesday
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| Monday (by 11:30 am) |
Thursday
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Wednesday
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Tuesday
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| Tuesday (by 11:30 am) |
Friday
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Thursday
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Wednesday
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| Wednesday (by 11:30 am) |
Monday*
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Friday
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Thursday
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| Thursday (by 11:30 am) |
Tuesday
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Monday*
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Friday
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| Friday (by 10:30 am) |
Wednesday
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Tuesday
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Monday*
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| Saturday |
Thursday
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Wednesday
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Tuesday
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| * Use our Saturday delivery option with this method to receive your order on a Saturday. Please call to place your order with our customer service staff if you require Saturday delivery on your order. A $15 fee applies. | |||
All orders require a correct and complete shipping address. In the event that packages are returned to us due to insufficient address, you will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable. UPS CANNOT deliver to PO Boxes.
When filling out your address information, please be as complete as possible. Do not use abbreviations or any unnecessary punctuation marks and, if sending to a PO Box, please do not use the POB abbreviation. Please also do not use dashes or spaces if your address does not require them. If you live in an apartment, suite, unit, trailor, lot, or other similar place, please use the correct term along with the number. Our shipping system verifies addresses through the United States Postal Service. If you have any concerns about your address once you've submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.
All Air Freight and International orders require both a correct and complete shipping address, along with a valid telephone number. Carriers will impose a return service charge for any incorrect or incomplete shipping addresses. This charge will be passed on to our customers if we find that they neglected to provide complete shipping information.
Shipping Table
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UNITED STATES
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USA Standard Shipping **Free With Any Order Of $100.00 Or More** |
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USA 3rd Business Day USA Next Business Day USA Saturday Delivery*** ***If you would like Saturday delivery, please contact us to place your order by telephone as there is not currently an option to add Saturday Delivery through the shopping cart. This option is only valid with our UPS shipping methods. |
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INTERNATIONAL
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| International customer please note: The delivery times noted below are approximations set forth by the United States Postal Service and do not include time spent in foreign customs. They are not meant to guarantee arrival time of your packages, but to use as a guide. | ||||||||||||||||||||||||
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Global Express Guaranteed
USPS - Real-time rate based on weight Approximate delivery time: 3-5 business days Insurance will be applied to this shipping method Priority Mail International Please Note: The carrier may charge you for |
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| Shipping Options & Costs - USA: | ||||||||||||||||||||||||
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When submitting your order, you will need to select an appropriate Shipping Method during the Checkout process. The choices available for delivery in the USA are:
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| Shipping Options & Costs - International: | ||||||||||||||||||||||||
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When submitting your order, you will need to select an appropriate Shipping Method during the Checkout process.
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| International Restrictions - Shipping, Import, and Customs Issues | ||||||||||||||||||||||||
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It is the customer's responsibility to make sure that they are allowed to import nutritional supplements from the U.S. into their respective countries. If the Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your credit card the amount equal to 80% of the product purchase price (less twice your shipping charge -- as we must pay our carrier the same shipping charge to return your order to us). Please check with your country's Customs officials to make sure that you are permitted to import nutritional supplements from the U.S. Important Notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the rare case in which your shipment is confiscated, Viable Herbal Solutions accepts no financial responsibility, and therefore will not offer any refunds for your order. Additionally, Viable Herbal Solutions is not responsible for packages once they have left our shipping facility. Refunds or replacements will not be granted for errors due to the delivery system chosen for shipment of your order. |
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Due to certain Custom restrictions and issues that we have encountered, we currently limit our International shipments to the following countries/territories: |
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If we receive a recent returned shipment marked unclaimed by the postal service, a Viable Herbal Solutions representative will attempt to contact you about reshipment. Please note that a reshipment fee will be assessed to cover the additional shipping charges. A refund will be processed immediately for unclaimed packages returned to us if:
Please note that if you have received free shipping on the unclaimed order due to our free standard shipping offer, the actual shipping costs will be deducted from your refund to be applied to what Viable Herbal Solutions paid to ship the order. It is your responsibility to follow up on delivery of your order with the shipping carrier chosen. Viable Herbal Solutions is not responsible for packages once they have left our facility. |

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