Shipping Policy

All orders require a correct and complete shipping address. In the event that packages are returned to us due to insufficient address, you will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable. UPS CANNOT deliver to PO Boxes.

When filling out your address information, please be as complete as possible. Try not to use abbreviations and, if sending to a PO Box, please do not use the POB abbreviation. Please also do not use dashes or spaces if your address does not require them. Our shipping system verifies addresses through the United States Postal Service. If you have any concerns about your address once you've submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.

All Air Freight and International orders require both a correct and complete shipping address, along with a valid telephone number. Carriers will impose a return service charge for any incorrect or incomplete shipping addresses. This charge will be passed on to our customers if we find that they neglected to provide complete shipping information.

When submitting your order, you will need to select an appropriate Shipping Method during the Checkout process. The choices available for delivery in the USA are:

• USPS Priority Mail for a Flat Rate of $5.50 (rate updated as of June 11, 2008) - Priority Mail typically takes between 2 to 5 business days to deliver.
  
• UPS (United Parcel Service) 3-Day Select for a Flat Rate of $12.50 - UPS 3-Day Select service will deliver to your shipping address within three (3) business days of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS 3-Day Select does provide a Tracking Number should there be any issues with delivery. This shipping service will not deliver to P.O. Boxes. Saturday is not considered a regular business delivery day by UPS; please refer to the table at the top of this page. If your shipment shows delivery on a Monday and you would like to receive it on Saturday, follow the instructions for choosing our Saturday delivery option.
  
• UPS (United Parcel Service) 2nd Business Day for a Flat Rate of $20.00 - UPS 2nd Day service will deliver to your shipping address within two (2) business days of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS 2nd Day does provide a Tracking Number should there be any issues with delivery. This shipping service will not deliver to P.O. Boxes. Saturday is not considered a regular business delivery day by UPS; please refer to the table at the top of this page. If your shipment shows delivery on a Monday and you would like to receive it on Saturday, follow the instructions for choosing our Saturday delivery option.
  
• UPS (United Parcel Service) Next Business Day for a Flat Rate of $30.00 - UPS Next Day service will deliver to your shipping address within one (1) business day of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS Next Day does provide a Tracking Number should there be any issues with delivery. This shipping service will not deliver to P.O. Boxes. Saturday is not considered a regular business delivery day by UPS; please refer to the table at the top of this page. If your shipment shows delivery on a Monday and you would like to receive it on Saturday, follow the instructions for choosing our Saturday delivery option.

When submitting your order, you will need to select an appropriate Shipping Method during the Checkout process.

• USPS (US Postal Service) Global Express Guaranteed for a Flat-Rate of $32.00. We automatically insure your international packages for protection against damage or loss. A $2.00 Insurance fee is included in the flat-rate shipping fee. This service will deliver to your shipping address within 3-5 business days to most international destinations depending on your location. Delivery time is approximated by the United States Postal Service and is not a guarantee that your package will arrive in that time frame. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. USPS Global Express Guaranteed does provide a Tracking Number, should there be any issues with delivery.
  
• USPS (US Postal Service) Priority Mail International for a Flat-Rate of $24.50. We automatically insure your international packages for protection against damage or loss. A $2.00 Insurance fee is included in the flat-rate shipping fee. This service will deliver to your shipping address within 6-10 business days to most international destinations depending on your location. Delivery time is approximated by the United States Postal Service and is not a guarantee that your package will arrive in that time frame. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. USPS Priority Mail International does provide a Tracking Number, should there be any issues with delivery.

  Please Note: International Shipments (outside the USA) have different laws regarding herbal products and supplements.  You, the purchaser, are solely responsible for knowing the laws and regulations appropriate for your area, and for abiding by those laws.  Viable Herbal Solutions will not assume any liability for product shipments that are not otherwise available for over-the-counter use in other areas. Additionally, the purchaser is solely responsible for any associated import duties imposed.

  Please be sure to select the INTERNATIONAL shipping option when submitting your online Order. If you incorrectly select a USA shipping option, this will cause a delay in processing your order. If you do not choose an appropriate shipping method, we will assign the cheapest one to your order.

It is the customer's responsibility to make sure that they are allowed to import nutritional supplements from the U.S. into their respective countries. If the Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your credit card the amount equal to 80% of the product purchase price (less twice your shipping charge -- as we must pay our carrier the same shipping charge to return your order to us). Please check with your country's Customs officials to make sure that you are permitted to import nutritional supplements from the U.S.

Important Notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the rare case in which your shipment is confiscated, Viable Herbal Solutions accepts no financial responsibility, and therefore will not offer any refunds for your order. Additionally, Viable Herbal Solutions is not responsible for packages once they have left our shipping facility. Refunds or replacements will not be granted for errors due to the delivery system chosen for shipment of your order.

Due to certain Custom restrictions and issues that we have encountered, we currently limit our International shipments to the following countries/territories: