If, for any reason, you are unhappy with your purchase or the performance of our encapsulated products, you are entitled to a full refund of your product purchase price (less shipping fees). Please follow the instructions below to obtain a refund:
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If you have not used or opened the product(s), please return them to Viable Herbal Solutions within 60 days of the original purchase date, together with a short note stating what you are returning, and why it is being returned.
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If you have used some of the product(s), please return the unused portion in its original container to Viable Herbal Solutions within 60 days of the original purchase date, together with a short note stating the procedure you followed during use and why you are not satisfied with its performance.
Upon receipt, a full refund of the product purchase price will be made to the purchaser, and your feedback will be promptly reviewed by our Quality Assurance Department as part of our continuous improvement program to insure complete customer satisfaction.
Exception for Bulk Herbal & Extract Powders:
Due to the nature of the Individual Bulk Herbals & Extracts sales program, and in order to preserve the integrity of our processing materials inventory, Viable Herbal Solutions does NOT accept returns for bulk powdered materials. We will, however, allow for product replacements due to any errors made by our staff. These will be reviewed on a case-by-case basis. Please contact our Pennsylvania sales offices within seven (7) days after receipt if, for any reason, you are not satisfied with your bulk herbal materials.
If we receive a returned bulk item and you would like it shipped back to you, you will be responsible for a $4.75 reshipment fee. Reshipments will be sent by our Standard shipping method. If you require quicker service for your reshipment, you will be responsible for the actual shipping charges.
